HERC Rentals Customer Service Representative - Toronto area, ON in Toronto, Ontario

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Short Description

The Customer Service position is designed to develop the candidate’s knowledge and ability to identify and resolve our customers’ needs, coordinate the activities of all personnel within the branch, maintain inventory control and provide the reporting and tracking of all daily business activities. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself.



  • Answer customer inquiries and resolve their issues/concerns

  • Finalize sales from all inbound inquiries and successful cold calling

  • Maximize/generate additional sales revenue through superior customer service on all existing orders

  • Schedule delivery and pick up of equipment

  • Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment

  • Generate, process, analyze and review the daily business reports

  • Support all team members


  • Ability to engage in natural verbal interaction with customers

  • Customer service focused

  • Multi-task on multiple assignments within a fast-paced environment

  • Solid and proven computer skill set (knowledge of MS Office is preferred)

  • Ability to develop relationships with customers and coworkers

  • Attention to detail and solid organizational skills


  • Agility & Adaptability

  • Demonstrates Initiative

  • Detail Orientated

  • Effective Communication

  • KPI Driven

  • Passion for Customer Service

  • Personal Accountability

  • Sales Representative

  • Strong data entry and computer skills.

Educational Background

High School Diploma/GED

Bachelor's degree preferred in Business discipline

Conditions of Employment

Must have valid Class G license

Clean driving record

1-3 years of customer service or sales experience required

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you! As an industry leader, we offer the opportunity for training, development, and advancement. In addition, we offer highly competitive compensation and benefits package, including a generous vacation program. Apply today to be part of a team built for success!

Herc Rentals is an Equal Opportunity Employer