HERC Rentals Field Service Specialist in Newark, New Jersey

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Short Description

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking of costs and input work orders.

Responsibilities

Assist the Maintenance Supervisor with the following:

Communication with all customers, internal and external – including over the phone troubleshooting

Processing of field service work orders

Parts ordering

Coordination of outside vendors

Coordinate and dispatch all road mechanics in a timely manner

Ensure unparalleled customer satisfaction and rise customer issues to Maintenance Supervisor

All other tasks assigned by Management

Adhere to company policies and procedures

Requirements

  • Understanding of fleet maintenance

  • Customer service resolution

  • Ability to develop rapport with customers

Professional Experience

Prior experience in the equipment rental industry within a service capacity

Educational Background

High School diploma with experience in the heavy equipment industry

Conditions of Employment

Skills

  • Computer

  • Interpersonal communication

  • Technical Diagnostics

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you! As an industry leader, we offer the opportunity for training, development, and advancement. In addition, we offer highly competitive compensation and benefits package, including a generous vacation program. Apply today to be part of a team built for success!

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

email resumes to michelle.scalph@hercrentals.com

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