HERC Rentals Senior VoIP Engineer - Bonita Springs, FL in Clute, United States

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Responsibilities

  • Responsible for design, configuration, implementation, and support for VoIP installations as necessary

  • Work with customer, vendors and technical teams to prospect and develop Cisco Unified Communications design, installation, and support opportunities

  • Create and maintain comprehensive documentation as it relates to VoIP technologies, video conferencing, network topology, network equipment, and configuration(s). Ability to document standards, methods and produce drawings of environments

  • Provide timely and accurate status updates to customer contacts and management

  • Analyze system reports, error logs and activity and initiate system enhancements as needed

  • Provide Tier III level support for incident and problem management

  • Work directly with Managed Services to ensure incidents and problems are appropriately resolved or escalated

  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability

Experience and Requirements

  • Experience with large-scale Cisco Unified Communications and Collaboration solutions including design, implementation and support

  • 5+ years’ experience installing, upgrading and maintaining Cisco UCX, Cisco Communication Manager (CUCM), Unity Connection, IM & Presence, UCCX, Cisco Jabber, and Expressway products

  • 5+ years’ experience maintaining network performance through network monitoring and analysis, QoS service implementation, and performance tuning; troubleshooting network problems.

  • Experience with configuring Cisco voice gateways (CUBE, ISR’s) SIP Trunking with Service Providers

  • Experience with Enhanced 911, Cisco Emergency Responder

  • Knowledge of Video Conferencing, TelePresence, and WebEx solutions

  • Experience with advanced Cisco router/switch configuration

  • Thorough understanding of UC & Network Protocols: QoS, SIP, MGCP, ISDN, DHCP, VLAN and routing

  • Working knowledge of UC and SolarWinds monitoring tools

Preferred Qualifications

  • Cisco certification CCNP Voice preferred

  • VMWare configuration experience preferred

  • Proficient at customer knowledge transfer and documentation

  • Strong attention to detail in regard to project planning and documentation

  • Strong troubleshooting skills

  • Ability to work on several projects simultaneously

  • Ability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked environment

  • Ability to communicate clearly and concisely, both verbally and with written documentation

  • Ability to handle a growing, fast paced environment

  • Working knowledge of Microsoft Outlook, Word, Excel, Visio, and PowerPoint computer programs

  • Cisco certification CCNP Voice preferred

  • VMWare configuration experience preferred

  • Proficient at customer knowledge transfer and documentation

  • Strong attention to detail in regard to project planning and documentation

  • Strong troubleshooting skills

  • Ability to work on several projects simultaneously

  • Ability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked environment

  • Ability to communicate clearly and concisely, both verbally and with written documentation

  • Ability to handle a growing, fast paced environment

  • Working knowledge of Microsoft Outlook, Word, Excel, Visio, and PowerPoint computer programs

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you! As an industry leader, we offer the opportunity for training, development, and advancement. In addition, we offer highly competitive compensation and benefits package, including a generous vacation program. Apply today to be part of a team built for success!

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

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