HERC Rentals Senior Systems Engineer in Bonita Springs, United States

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Short Description

Systems engineer will be responsible for day to day management of our cloud computing environment. This engineer will also be engaged in multiple simultaneous cloud computing projects including Microsoft Office 365, Active Directory, Storage Platforms and Amazon Web Services.

Responsibilities

Engineering Support:

  • 2nd and 3rd Tier 24x7x365 Support and Consulting

  • (Resolving individual tickets and providing assistance/mentoring to fellow team members, outsourced business partners and the Help Desk).

  • Serves as Technical Liaison for HERC Rentals Outsource Partners to assure business requirements for project work, Help Desk requests and normal operations are met within the agreed upon Service Level Agreements.

  • Administrative Work:

  • Maintain asset inventory database including information regarding software licenses, warranties, and service agreements for the organization's hardware and software.

  • Maintain standard documentation for department following HERC Rentals’ standard format

  • Monitor work tracking system to insure vendor compliance with negotiated Service Level Agreements.

  • SLA Compliance Reporting

  • Understand departmental billing mechanism. Code and track invoices. Prepare and track spending against Purchase Orders.

  • Install, configure and upgrade and enhancements to software/hardware/network systems.

  • May be responsible for designing a data contingency plan or data disaster recovery plan.

  • Oversee the planning, design and implementation of system engineering projects.

Professional Experience

Engineering Design in support of Herc Rentals Cloud computing

Active Directory – Authentication, Workstation, and Network

GoAnywhere MFT – Automated File Transfer

Mulesoft Anypoint - Enterprise Service Bus (Integration)

Tomcat Application Server - Application Server

Apache HTTP Server - Web Server

Web Application Firewall

CloudFlare - Content Delivery Network for Websites

AWS Security Products

Infrastructure Automation

F5 and ELB – Application and Web Load Balancing

Rundeck – Enterprise Scheduling

ELK - Log Aggregation

Interim VPN Solution for AWS

AWS AMI Server Creation and Management

AWS SES knowledge

Ricoh DMNX knowledge

SyncPlicity Knowledge

Workflow & automation knowledge

Asset Management for hardware and software

Enterprise Application Support (Microsoft and other common applications)

Vendor management

Disaster Recovery for virtual environments

LAN/WAN Networking understanding

Project Management

Documentation skill sets including process design, process workflow, process instructions, architectural documentation, etc.

Excellent troubleshooting skills & problem resolution

Experience creating complex PowerShell scripts for windows, Office 365 and Linux is required

Strong understanding of PKI infrastructure, certificate deployments required

Strong understanding of Active Directory Federation and SAML authentication required

Strong Active Directory knowledge of Group Policies, structure, design and performance monitoring

Experience with Security best practices, Encryption methods and implementation

Experience setting up monitoring systems with alerting thresholds

Working knowledge of Linux highly desirable

Current Microsoft Certification (MCSE) highly desirable

ITIL foundation Certification highly desirable

Knowledge with ServiceNow capabilities a plus

Oracle and AS400 knowledge and experience highly desired

Experience with Data Center Hosting and operations a big plus

Educational Background

Bachelor’s degree

Conditions of Employment

Minimum of 5 -7 years of relevant work experience

Skills

  • Must have great customer service skills

  • Must be able to multi-task and prioritize own work

  • Experience supporting large enterprise (5000+ users)

  • Must have a process oriented approach to problems

  • Ability to work well in a fast-paced team environment

  • Amazon Web Services

  • Microsoft Infrastructure - Windows & Windows, VDI, Active Directory, Group Policy, LAN and WAN Technologies, Scripting, Client VPN & SSL VPN

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you! As an industry leader, we offer the opportunity for training, development, and advancement. In addition, we offer highly competitive compensation and benefits package, including a generous vacation program. Apply today to be part of a team built for success!

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

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