HERC Rentals Customer Care Agent in Bonita Springs, Florida
Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.
With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.
We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.
Providing exceptional customer service in response to all customer chat inquiries. Receives, evaluates and responds to customer inquiries. Handles request for assistance, complaints, reservations, special request via chat, and per established protocols. Gains an understanding of the inquiry and /or service needs, responds and resolves, or escalates the issues for solution within specified protocols established by the Customer Solutions Center. Responsible for following inquiries and requests to resolution. Fulfills orders and resolves issues to achieve customer satisfaction.
Processes customer inquiries to resolution and fulfill orders and related transactions in a consistent and high quality, customer focus manner. Provides consistent service in the multi-channel business environment. Phones, Chats, Emails for all internal and external customers are processed consistently on a day to day basis. Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise. Focusing on departmental improvements, focusing on the future state of all existing processes and procedures. Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual.
Customer Care Experience minimum of 1 years
Typing 55 - 60WPm, 10-Key 3500KS
Strong knowledge of call center tools, chat, email, etc
Experience working to maintain the KPI of a Customer Care Center
Strong PC systems and typing skills (CRM, email, chat)
Conditions of Employment
If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you! As an industry leader, we offer the opportunity for training, development, and advancement. In addition, we offer highly competitive compensation and benefits package, including a generous vacation program. Apply today to be part of a team built for success!